FAQs

With an incredibly minimal pile height, The Insider line can fit under most doors easily. But it never hurts to check! The height (or thickness) is 1/8''. We recommend a door clearance of 1/4”.

Yes, but the Insider is designed for direct contact with hard flooring surfaces and this is not our recommended use.

Our preferred method is to shake out the mat. If vacuuming, be sure to adjust settings so the rotating brushes are on higher setting to prevent fiber damage or fraying from the beater bar.

Our preferred method: Rinse or hose down with cold water to remove dirt and stains—a little extra pressure goes a long way. Hang to dry completely.

For tougher stains, we’ve found that OxiClean™️ works best. Apply a small amount with a damp microfiber cloth, gently rub it into the stain, let it sit for 5–10 minutes, then rinse and hang to dry.

Whatever you do, don’t put it in the washing machine—even on delicate. Spin cycles can damage the mat’s structure and cause the slip-resistant backing to separate from the top layer.

Yes! We recommend giving your floor a quick wipe down before placing your new mat. Removing dust and debris allows the slip-resistant backing to do its job and helps keep your mat securely in place.

The Outsider has been tested for CA65 (the most stringent state standards in the US) and confirmed to have no phthalates, heavy metals or formaldehyde. The insert face is CRI Green Label Plus certified. The insert backing, made of ECO+ rubber, is recycled and recyclable and does not contain harmful carcinogenic substances. Quality materials are a core principle of the Porte + Hall ethos and we will continually work to improve and introduce products that further promote these values.

The wood rails and powder coated aluminum corners require no maintenance except an occasional wipe down with a soft cloth, and if needed a cleaning with dish soap (we like using original Dawn dish soap) and water. If the product is directly exposed to weather (no overhang or covering at all), the wood rail color may gradually fade due to extreme exposure to sunlight over an extended period of time.

For the insert: it takes its job of absorbing water seriously! If directly exposed to a serious downpour, the insert will dry out more quickly if it is taken out of frame and placed on its side for the water to run off.

Yes, with a few considerations for extreme weather. We have designed The Outsider to withstand the abuse of the elements. However, some additional care should be taken if the mat is directly exposed to extreme weather.

Rain: the insert takes its job of absorbing water seriously! If directly exposed to a serious downpour, the insert will dry out more quickly if it is taken out and placed on its side for the water to run off.

Freezing rain/ice/snow: as with any freezing conditions, the Outsider can become slippery. We recommend only using The Outsider in outdoor protected areas for snow and ice conditions.

The Outsider overall height is 1”. We recommend a clearance of 1¼” underneath the door.

Yes! We offer additional insert replacements in three colors. Head here and you can easily change your insert based on the season or just a change of mood!

To insure the utmost safety of our product, we sell the insert and frame together. We do not recommend inserting any other insert into The Outsider frame.

For the frame: wipe clean with a soft, dry cloth. Do not use abrasive cleaners or furniture waxes/polishes.

For the insert: it takes its job of absorbing water seriously! If directly exposed to a serious downpour, the insert will dry out more quickly if it is taken out of frame and placed on its side for the water to run off.

Special note for freezing rain/ice/snow: as with any freezing conditions, the Outsider can become slippery. We recommend only using The Outsider in outdoor protected areas for snow and ice conditions.

Our preferred method: apply cold water (using the most forceful water pressure as possible) to remove stains.  Hang to dry.  Do not machine wash.

For tougher stains, we have found that OxiClean™ works best.  Rub a small amount of OxiClean™ on the stain with a damp microfiber and allow it to absorb for 5-10 minutes. Hose down and hang to dry.

Our preferred method is to shake out the mat. If vacuuming, be sure to adjust settings so the rotating brushes are on higher setting to prevent fiber damage or fraying from the beater bar.

Yes, the Innerweave is indoor/outdoor and we recommend for outdoor covered areas.

Yes, but the Innerweave is designed for direct contact with hard flooring surfaces and this is not our recommended use.

The height (or thickness) is 3/8''. We recommend a door clearance of 1/2”.

The Innerweave is made with polypropylene yarns that naturally resist stains, so you don’t need added treatments like Scotchgard. These fibers don’t absorb liquid easily, so it stays on the surface instead of soaking in—especially when addressed quickly.

In real life, this means spills usually wipe away easily, mud and dirt rinse out with water, and oil spots can be cleaned with a mild soap or detergent. While no mat is completely stain-proof, The Innerweave is designed to stay looking good with simple care.

Yes! We recommend giving your floor a quick wipe down before placing your new mat. Removing dust and debris allows the latex backing to do its job and helps keep your mat securely in place.

Specifically designed to be exposed to the elements, The Outlier is great at any door. If there’s lots of bits stuck in your mat, that means we’re doing our job right! To clean it, we recommend giving it a quick shake out and sweep to remove debris. If it still needs some love, hose it down! The hidden vents easily drain water.

The Outlier is 3/4” high and was designed so that the majority of doors will easily clear its height.

Yes. It was built to withstand the elements from the East to West coast and everything in between. Rain or shine, The Outlier stands its ground.

Yes! We’re proud to be 100% recyclable and non-toxic. When your Outlier has reached the end of its road, return it to Porte + Hall and we'll recycle it into a new mat!

100% designed and made right here, in the USA.

The Outlier is designed with small vents throughout the mat that aid in dissipating moisture and allowing it to evaporate. Instead of water collecting in a single location, we’re able to break it up and spread it out so that it dries faster.

We stand by (and on) The Outlier. We’ll gladly either replace your mat or give you a refund, at our discretion, if it fails to live up to our quality standards, which include: structural integrity, resistance to cracking and breaking, and functioning drainage. For more specifics on what our 5-year warranty does (and doesn’t) cover—and how to submit a claim—click here.

Specifically designed to stay outdoors, The Porter isn’t fussy. Regularly shake out or brush off dust, dirt, and debris (a sign that those spaces between the knots are doing their job), and hose down as needed for a deeper clean. Still see mud or gunk? We recommend using mild soap and lukewarm water, then rinsing your mat and hanging it to dry. Got a stubborn spot? Mix 1 cup of hot water with ½ teaspoon of mild detergent, dab the solution on the stain with a clean cloth, then rinse and air dry.

Its yarns are 100% Italian and it’s knotted by hand in India.

You sure can. It was designed to weather ALL the elements, year-round. Rain or shine, sleet or snow, The Porter will stand its ground.

The Porter is 3/4” high—thin enough for most doors to easily clear its height.

Fully–The Porter looks great on both sides, and from all angles.

It doesn’t have a slip-resistant backing like our indoor mats, but due to its substantial weight, it tends to stay put. If your flooring is especially slick or smooth, though, you may want to consider using an outdoor rug pad underneath.