Shipping Information
01
How Long Will My Order Take?
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Processing Time
All orders ship within 3 business days from our warehouse in Connecticut. If an item is marked as a preorder, its estimated ship date will be noted on the order confirmation email.
Order Cutoff, Weekend Processing, & Holidays
Order Cutoff is 2pm ET for next day processing. Processing times can vary due to order volume, holidays and weekends. We do not fulfill or ship on weekends and on major US Federal holidays.
Delivery Window Estimates
Delivery windows are estimates, not guarantees, and actual transit time may vary. Please note that FedEx does not deliver on Sundays, so orders in transit over a weekend will arrive the following business day.
02
Shipping Rates
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We ship via FedEx to the continental United States only. Shipping is a flat rate based on the items in cart at checkout. Shipping charges may accumulate based on product size and/or quantity ordered. Your exact total is confirmed before you pay.
Orders with multiple items may ship in more than one package.
| Product | Size | Shipping Rate |
|---|---|---|
|
Doormats
The Insider, The Innerweave, The Everymat
|
Doormats (2x3) | $10 |
|
Doormats
The Outlier, The Everweave, The Insider 3x5
|
Doormats (2x3 & 3x5) | $15 |
|
Doormats
The Innerweave
|
Doormats (3x5) | $20 |
|
Runners
The Insider
|
Runner (2'3" × 6'7") | $15 |
|
Runners
The Insider
|
XL Runner (2'3" × 8'6") | $18 |
|
Runners
The Innerweave, The Everweave
|
Runner (2'5" x 6'5") | $20 |
|
Area Mats
The Insider
|
Area Mats (4×6) | $20 |
|
Area Mats
The Innerweave
|
Area Mats (4×6 & 5×7) | $30 |
|
The Porter
|
Standard (30"x48") | $20 |
|
The Porter
|
Double Doormat (36"x72") | $35 |
03
Where We Ship
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We ship via FedEx to the continental United States only.
We Do Not Currently Ship To:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Virgin Islands
- International destinations
- APO / FPO / DPO military addresses
04
Tracking Your Order
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Order Confirmation
You'll receive a confirmation email immediately after your order is placed. This includes your order number and a summary of what you ordered.
Shipping Confirmation
Once your order ships, you'll receive a second email with your tracking number. Use it to follow your package directly on the carrier's website.
Track Your Order
You can also track your order anytime using our order tracking page. If you haven't received a tracking number within 5 business days of placing your order, please reach out to us at support@porteandhall.com. If you have a pre-ordered item and don't receive a tracking number 5 days past the estimated ship date, please contact us at support@porteandhall.com.
05
Damaged or Lost Packages
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06
Changing or Cancelling an Order
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If you need to edit or change your order, please contact Customer Service at support@porteandhall.com. We will try our best to accommodate your request if it is before the order has been processed. Once an order has been processed and is in fulfillment, we cannot make changes to an order.